1. Introduction

Corelia Health ("we", "our", or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at coreliahealth.com or use our home care services. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, postal code, and mailing address.
• Service Inquiry Details: Type of care needed, urgency, preferred callback time, and any messages you submit through our forms.
• Health Information: When you engage our services, we may collect health-related information necessary to provide appropriate care.
• Technical Data: IP address, browser type, device information, and cookies for website analytics and Google Ads performance tracking.

3. How We Use Your Information

• To respond to your inquiries and provide requested care services.
• To coordinate and deliver home care services tailored to your needs.
• To communicate with you regarding appointments, care plans, and follow-ups.
• To process franchise applications and business inquiries.
• To improve our website experience, services, and marketing campaigns.
• To comply with legal obligations and regulatory requirements.

4. How We Protect Your Information

We implement industry-standard security measures to protect your personal information, including encrypted data transmission (SSL/TLS), secure server infrastructure, access controls, and regular security audits. Only authorized personnel have access to personal information, and they are required to maintain its confidentiality.

5. Cookies & Analytics

Our website uses cookies and similar tracking technologies, including Google Analytics and Google Ads conversion tracking (gtag.js), to understand how visitors interact with our site and to measure the effectiveness of our advertising campaigns. You can control cookie preferences through your browser settings.

6. Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties except as necessary to provide our services (e.g., care coordination with healthcare professionals), comply with legal requirements, or with your explicit consent. Service providers who assist us are contractually obligated to protect your data.

7. Your Rights

Under PIPEDA and applicable provincial legislation, you have the right to:

• Access your personal information held by us.
• Request correction of inaccurate or incomplete information.
• Withdraw consent for the collection and use of your information.
• File a complaint with the Office of the Privacy Commissioner of Canada.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations. When information is no longer needed, it is securely destroyed or anonymized.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: